Frequently Asked Questions
1. Product & Production
Each piece is thoughtfully handmade with attention to every detail. For this reason, production requires 7–10 business days after your order has been confirmed. We believe in creating swimwear that feels as special as it looks.
Yes. We offer custom sizing to ensure a flawless, comfortable fit. You can select your preferred size and bottom cut directly on the product page when placing your order.
Every piece is individually crafted, not mass-produced. This allows us to maintain quality, precision, and a unique character in each design.
To preserve the beauty and longevity of your piece, we recommend:
- Gentle hand washing
- Avoiding harsh detergents
- Air drying only
Proper care will help maintain the fabric, shape, and color over time.
2. Orders & Delivery
We ship worldwide, bringing our handmade pieces to you wherever you are. Shipping is free in Albania.
At the moment, we offer cash on delivery. Additional secure payment methods will be introduced soon.
As each piece enters production shortly after confirmation, we recommend contacting us as soon as possible if you need to make any changes. We will do our best to assist.
Due to the handmade and made-to-order nature of our swimwear, we do not accept returns or offer refunds. Each piece is created specifically for you.
For customers in Albania, we offer adjustments to ensure your swimwear fits beautifully. Please contact us to arrange this service.
3. Support & Contact
We’re here to assist you at every step.
To get in touch with us, you may fill out the contact form on our Contact page, or reach us directly:
- Email: contact@betteswimwear.com
- Phone: (+355) 69 264 0589
We aim to respond as promptly as possible and ensure your experience with us feels seamless and personal.